Problems and conflicts arise in many different forms, and people react in a variety of ways. Some people seem to thrive on conflict, and may appear to be inspired or gain new levels of energy from it. Others see conflict as inevitable and as something to be endured, while some take conflict very personally and will attempt to avoid it at almost any cost. All are perfectly natural responses.

Giving people the tools that can help prevent conflicts from arising, as well as help them deal with conflict effectively, is a powerful way to increase morale, boost self-esteem and ultimately, raise productivity.

NCTI's exciting and informative Conflict Prevention workshop helps companies and individuals learn to prevent conflict without glossing over problems, and achieve suitable resolutions should conflict arise, whether within the workplace or in their personal lives.

During NCTI's Conflict Prevention workshop, participants will:

• Learn how their temperament influences their definition of conflict.
• Discover how other people define conflict.
• Find out how they prefer to resolve problems.
• Learn why others might define resolution differently.
• Practice techniques for successfully dealing with problems or difficult situations.