People are usually promoted because they have performed well as a staff member and have exhibited qualities that demonstrate commitment to the organization and to excellence in their field.

However, promoted staff members can be placed under a great deal of stress if not enough attention is given to the development of good management and leadership skills. Add in professional jealousy, resistance to change and other aspects typical of human nature, and a whole new level of pressure is reached.

NCTI's Survival Skills workshop provides managers and supervisors with an assortment of personnel management and leadership skills that will help smooth their transition from staff to management.

During the Survival Skills for Managers and Supervisors workshop, participants will:

• Discover and demonstrate the differences between leading and managing.
• Learn how to become an effective leader and bring staff members on board with their plans.
• Examine how roles and responsibilities change upon promotion to a management position.
• Practice effective methods of delivering the hard messages required of managers.
• Learn how to support management decisions they may not agree with.