Blog

Beyond Certification: How Crossroads Account Managers Support Facilitators Every Step of the Way

Posted on by Teresa Stimpert
22
May

At NCTI, we understand that effective behavior change requires more than just a well-designed curriculum. While our evidence-based Crossroads® programs provide the foundation for transformation, it’s the ongoing support that truly empowers facilitators to make lasting impacts in the lives of participants. This is where our dedicated Account Managers become an invaluable part of your success story.

The Account Manager’s Role: Your Partner in Success

NCTI Account Managers serve as your behind-the-scenes partners, ensuring that facilitators never navigate their certification and implementation journey alone. Their comprehensive support focuses on three essential priorities designed to maximize your program’s effectiveness:

1. Implementation Support

We recognize that launching a new program can feel overwhelming, especially for busy criminal justice agencies that are balancing multiple responsibilities and demands. That’s why our Account Managers offer comprehensive implementation support, including:

  • Strategic guidance for selecting appropriate curricula based on your participants’ risk levels and needs
  • Specialized onboarding for newly certified Crossroads facilitators
  • Complete training and enrollment in our Pre & Post Test System for measuring program efficacy
  • Step-by-step assistance in establishing your participant groups
  • Access to our extensive Resource Library with tools for successful program launch
  • Ongoing technical support for all curricula and materials

At NCTI, we don’t simply provide workbooks—we walk alongside you to ensure successful implementation of our Building Blocks for Behavioral Change approach.

2. Ongoing Facilitator Coaching

Once your groups are running, questions inevitably arise. Facilitators may need guidance on navigating challenging conversations, managing group dynamics, or adapting sessions to address specific criminogenic needs.

Your Account Manager serves as your direct contact for practical, real-world guidance, offering:

  • Thoughtful feedback and evidence-based suggestions
  • Facilitation strategies informed by temperament theory and Real Colors® communication styles
  • Professional encouragement and support during challenging situations

This coaching relationship ensures that facilitators can maintain program fidelity while adapting to the unique needs of their participants.

3. Consistent Communication & Professional Growth

NCTI’s commitment to your success doesn’t end after initial implementation. Your Account Manager maintains regular contact to keep you informed about program updates, share best practices from the field, and ensure facilitators have the resources they need for continued growth.

This ongoing relationship includes:

  • Regular sharing of relevant articles, facilitation tools, and group activities
  • Opportunities for advanced training and professional development
  • Responsive support when unexpected challenges arise
  • Guidance on maintaining program fidelity through our monitoring tools

Ready to Experience the NCTI Difference?

Have questions about implementing Crossroads in your organization or want to learn more about how our Account Managers can support your team? Contact our Account Manager, Lindsay Boyd, directly at lboyd@ncti.org to discuss your specific needs and discover how NCTI can help your agency achieve its goals.

When you choose NCTI’s Crossroads curriculum, you’re gaining more than a program—you’re joining a supportive community dedicated to empowering individuals, strengthening communities, and driving success through evidence-based behavioral change.