Last updated: May 07, 2014
1. COLLECTION OF INFORMATION
A. Purpose. The information we learn from customers allows us to personalize and continually improve the total experience at NCTI’s web sites. We may gather types of information like, but not limited to, those listed below.
a. Contact Information that allows us to communicate with you — including your name, address, telephone number, and e-mail address;
b. Billing information related to your financial relationship with us — including your payment data and service history; and
c. Equipment, Performance, NCTI web Site Usage, Viewing and other Technical Information about your use of our services, products, or web sites.
C. Ways in which we collect information.
a. You give information to us when you create an account, purchase or interact with us about a product or service we offer or provide; and
b. We collect information automatically when you visit our web sites or use our products and services;
2. INFORMATION USE
A. General. Information is collected from you when you perform the activities like those explained above.
B. Use of collected information. We may use the information we collect in a variety of ways, including to:
a. Provide you with the best customer experience possible;
b. Provide the services you purchase, and to respond to your questions;
c. Communicate with you regarding service updates, offers, and promotions;
d. Deliver customized content and advertising that may be of interest to you;
f. Provide online Activity Tracking and Advertising.
C. Marketing decisions. We and our non-NCTI partners may use this information, as well as other information they have or we may have, to help tailor emails you receive and to help make other marketing decisions.
3. SHARING OF INFORMATION
A. General. The information that we collect about our customers is critical to our business. We respect and value this information, and do not want to jeopardize the flow of information between our customers and the site. There are circumstances where we share some customer information, and the ways we use your information are provided in, but not limited to, the examples below.
B. Between NCTI and Affiliated Entities. We may share your personal information with entities affiliated with NCTI, such as CRCB, Inc. and Real Colors Holding, Inc., as well as any other entities that are legally part of the same group of companies that NCTI is part of, or other entities that become part of that group (“Affiliates”). Affiliates may use information we collect to help provide, understand, and improve the services we provide, as well as their own services.
C. With Non-NCTI Companies. We may share your personal information with non-NCTI companies that perform services on our behalf. We may share your private personal information with such companies subject to confidentiality obligations consistent with this Privacy Notice.
D. In Other Circumstances. We may provide personal information to non-NCTI companies or other third parties for purposes such as, but not limited to:
a. Complying with court orders and other legal process;
b. Enforcing our agreements and property rights; and
c. Obtaining payment for our products and services, including the transfer or sale of delinquent accounts to third parties for collection.
E. Aggregate or Anonymous Information. We may share aggregate or anonymous information in various formats with trusted non-NCTI entities for purposes such as, but not limited to:
a. Retail, marketing and advertising companies that offer products and services that may be of interest to you;
b. Universities, laboratories and other entities that conduct scientific research; and
c. Media research companies and entities that may use the data for purposes such as municipal planning and coordinating disaster responses.
4. INFORMATION SECURITY
A. Software Used. To protect the security of your information during transmission, we encrypt the personal information you input.
B. Order Confirmation. We reveal only the last four digits of your credit card numbers when confirming an order. Your credit card information is not stored on NCTI’s web sites, but is encrypted and transmitted in full to the appropriate credit card company.
C. Signing off. To prevent unauthorized access to sensitive information, it is important for you to monitor those who have access to your password and to your computer. Be sure to sign off when finished using a shared computer.
D. Business records. We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes.
5. AUTOMATIC INFORMATION
A. General. As discussed earlier, our systems collect information that is sent over the internet without your control.
B. Examples. Some examples of the information we may collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locator (URL) click-stream to, through, and from our web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our toll-free number.
C. Software Used. During some visits we may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
6. USER ACCESS TO INFORMATION
A. General. Some of the information that we collect and process can be accessed by you.
B. Accessible Information. Examples of information you can access easily at our web sites include up-to-date information regarding recent orders and personally identifiable information (including name, e-mail, password, and address book). However, credit card information is not stored in customer profiles and must be entered with each purchase.
C. Changing Your Information. You may change the information and view the information that you entered previously. This information is sensitive, and it is necessary to both protect this information and keep it current in order to have the best experience at our site.
7. USER CHOICES WITH REGARD TO ACCESS OF INFORMATION
A. General. You have the right to refrain from providing any information. However, this may have an impact on use of the site and on the ease of making purchases or taking advantage of certain unique features of the site.
C. Cookie Choices. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, affecting the acceptance of cookies means that you will not be able to use certain web site features.
General. Our web sites and services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.
9. CONDITIONS OF USE, NOTICES, AND REVISIONS
C. Applicability. Our current Privacy Notice applies to all information that we have about you and your account.
10. YOUR PRIVACY RIGHTS
Customers have the right to request information concerning whether NCTI has disclosed personal information to any third parties for the third parties’ direct marketing purposes. Any customer who wishes to request further information about our compliance with applicable law concerning this Notice or have questions or concerns about our privacy practices and policies may contact us at email@example.com.