Common Problems + Solutions

Videos: There are errors that affect emailing access codes and bulk uploading participant information. These videos show the easy solutions!

  1. When participant information has been entered, but there isn’t a blue “SEND EMAIL” button, this video will help.
  2. If the “SEND EMAIL” button does not open the auto-populated email, this video will help.
  3. If the “SEND EMAIL” button still does does not open the auto-populated email, or only a select few emails will not auto-populate, this video will help.
  4. If the bulk upload option is not working, this video will help.